e-Learning FAQ
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Mission Statement:

Our mission is to provide professional training, support services, and representation for water and wastewater members
to help enhance the quality of services to their customers.
 

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e-Learning Frequently Asked Questions

How do I register for an e-Learning class?

Click on the above link, "Register for a Course," will take you to the e-Learning registration form. The registration form will provide you with instructions for registering as a new student. You should have your credit card available to pay for the course online. You will select a personal User Name and Password to use each time you log onto the training site.

What does an e-Learning course cost?

The courses currently offered are $225.00 for one CEU, or approximately 10 hours of course instruction.

Do you accept credit card payment online? Can I pay by check?

We will accept payment online by MasterCard, Visa, Discover, and American Express. A company check or personal check will be accepted by mail, however you will NOT be able to access the online course until after payment has been received and processed. All online transactions are encrypted and processed on a secure server.

Must I complete the course at once or can I come back at a later date?

Once you are enrolled in an e-Learning course, you will have 12 months in which to complete the course. You may take the course at your pace and access it 24/7 at your convenience.

Do you track my courses and credit hours online?

Yes, the e-Learning Management System software tracks your registration, enrollments, time in course, quiz scores, and course status (Not Taken, Incomplete, Completed, etc.). You may access your student history and course progress whenever you log on to the system.

What if I don't pass the course, will I be able to take it again?

The e-Learning system requires a student master at least 70 percent of each course module containing a quiz before moving on to the next module. If you fail a quiz, you may review the material and retake the quiz as often as necessary to achieve a passing score.

If I have questions about the course material, how do I get it answered?

Students can email RWAU if they have questions on the course material (the link appears on the logon page, along with our telephone number.

Do I receive a certificate indicating I have passed the course?

Yes, upon completion of the course and passing all quizzes, RWAU will provide you with a written certificate indicating the name of the course and hours of credit earned.